Channel Operations Manager

3 days ago

Amrāvati, Maharashtra, India beBeeOperations Full time US$ 1,00,000 - US$ 1,20,000
Job Title: Channel Operations Lead

About the Role:

We are seeking a forward-thinking, enthusiastic, and experienced analyst to support our channel partner ecosystem. The Channel Operations Lead will be responsible for responding to and managing inbound requests and inquiries relating to our Nextwave partner program.

Your Responsibilities:

Provide broad-based operational support to our NextWave partner program by responding to inbound requests from channel partners and internal partner ecosystem stakeholders. Examples of inbound requests may involve business processes such as:
  • Granting, validating, and troubleshooting access to the partner portal
  • Ensuring accurate partner program compliance data
  • Deal Registration exception process handling
  • Partner Locator (SFDC based tool) data updates and troubleshooting
  • Partner applications and onboarding
Act as liaison for the Global Ecosystem Operations team with cross-functional teams such as Finance, Sales Ops, Data Governance, and IT.

Lead and support the defining, implementation, and enablement of business process improvements. Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness. Assist with tool maintenance and data clean-up projects. Document processes and procedures on an ongoing basis.

Requirements:

You will need 10+ years of relevant experience managing, investigating, resolving high-volume cases using an email-based ticketing system or something similar. You should have strong customer service skills and attention to detail. Effective communication skills are essential, including verbal, written, and presentation skills for all levels in the organization. Experience collaborating with cross-functional teams is also necessary. Additionally, you should have experience with G-suite, ServiceNow, and SFDC, as well as data governance and hygiene activities.

Benefits:

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. Our employees generally work full-time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. We offer a range of benefits, including FLEXBenefits wellbeing spending account, mental and financial health resources, and personalized learning opportunities. We strive to create an environment where everyone wins with precision.

Why Join Us?

Our Sales Operation Team members support our sales account managers and systems engineers to assist in large organizations' migrations to more cybersecurity. We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

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