
Customer Service Liaison
1 week ago
Key Responsibilities:
- Serve as the first point of contact for visitors, clients, and vendors, ensuring a smooth and efficient experience.
- Manage the reception area, answer phone calls, and direct inquiries appropriately, utilizing strong communication skills.
- Handle courier, mail, and document coordination with precision and attention to detail.
- Schedule and manage meeting rooms, appointments, and visitor logs, demonstrating strong organizational abilities.
- Provide administrative support to management when required, showcasing adaptability and versatility.
- Handle inbound and outbound sales calls, emails, and inquiries, maintaining a high level of professionalism.
- Divert sales leads to relevant stakeholders and maintain customer relationships, highlighting exceptional interpersonal skills.
- Assist in sending brochures to potential clients, contributing to business development efforts.
- Prepare and follow up on sales quotations, proposals, and agreements, demonstrating attention to detail and organizational skills.
- Maintain and update CRM/database with accurate client and sales information, ensuring data integrity.
Requirements:
- Bachelor's degree from any recognized institution.
- 3-5 years of work experience in a related field.
- Presentable, excellent communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office.
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