Commercial Loan Servicing Expert
5 days ago
About this role:
Wells Fargo is seeking a highly skilled and experienced commercial loan servicing professional to join our team. As a Lead Commercial Loan Servicing Representative, you will play a critical role in providing guidance and training to less experienced representatives, researching and resolving complex inquiries, and coordinating loan advances and payments.
Key Responsibilities:
- Provide training and guidance to less experienced representatives in interpreting and understanding complex policies and managing cross-group projects.
- Research, respond to, and resolve complex inquiries.
- Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support.
- Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit.
- Support loan trading and assignments.
- Prioritize work and provide day-to-day work leadership and mentorship to the support team.
- Lead or contribute to customer issue resolutions that require coordination amongst various teams.
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
- Interact with internal customers.
- Receive direction from leaders.
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
Requirements:
- 6+ years of commercial loan servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
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