Commercial Loan Servicing Representative

2 weeks ago


Hyderabad, Telangana, India WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a highly skilled Commercial Loan Servicing Representative to join our team.

In this role, you will be responsible for supporting the servicing of commercial real estate, construction loans, and problem loans. You will identify ways to improve loan processing within established procedures and perform routine administrative, transactional, operational, and customer support tasks.

Key responsibilities include:

  • Supporting the servicing of commercial real estate, construction loans, and problem loans
  • Identifying ways to improve loan processing within established procedures
  • Performing routine administrative, transactional, operational, and customer support tasks
  • Entering data, processing payments and loan coding changes, monitoring, researching, and correcting exception reports, auditing the system of record, and processing cash management transactions
  • Receiving direction from supervisors and escalating non-routine client concerns to experienced individuals
  • Interacting with internal and external customers to respond to raised concerns and determine the appropriate course of action
  • Serving as an intermediary between parties to resolve disputed matters, negotiating, and enacting settlements accordingly
Required Qualifications:

6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Performs operational accounting activities related to account reconcilement and maintenance. Duties may include:

  • Providing operational accounting support to internal business groups and/or operations departments ensuring that accounts are being managed within the account policy requirements
  • Analyzing and reviewing accounting documents for accuracy
  • Tracing and investigating transactions to resolve questionable data and applying corrective actions when necessary
  • Preparing various reports using online systems
  • Preparing account reconciliation and certification
  • Performing customer account maintenance duties
  • Reviewing taxes

Assists and provides guidance to lower-level Operations accounting clerks and specialists with reconciliation of complex problems. May have direct/indirect responsibility for supporting, advising, and resolving disputes for customers, clients/vendors. Acts as a subject matter expert and handles escalations, investigations. May have indirect/direct interaction with internal and external clients. Performs complex projects as requested.

Responsibilities include analyzing Commercial Real Estate property financial statements on a quarterly and annual basis. The team is responsible for reviewing statements to assess workability, spreading income statements, occupancy updates, making adjustments based on guidelines set by the Commercial Real Estate Finance Council (CREFC), and documenting comments on Debt Service Coverage Ratio (DSCR) based on multiple criteria and property thresholds.

Key qualifications include:

  • Master's Degree in Finance and Accounting
  • Business and accounting skills
  • Analyze and interpret financial information
  • Excellent English comprehension, written, and verbal communication skills, and interpersonal skills
  • Good problem-solving and analytical skills and ability to accurately process high volumes of work within established deadlines
  • Proficient in MS Office, especially MS Excel
  • Strong organizational skills - detail-oriented. Ability to set priorities, plan, and organize work
  • Demonstrate good team player qualities
  • Sound risk management mindset and good understanding of compliance
  • Demonstrates/maintains professional conduct under all circumstances

Desired qualifications include:

  • Knowledge of GAAP Accounting
  • Quick learner
  • Highly motivated individual who is able to work well independently and in a team environment
  • Ability to recognize and escalate issues to management for any process breaches
  • Ability to multitask to accomplish tasks and meet deadlines effectively
  • Ability to work quickly and accurately while maintaining acceptable standards of workmanship
  • Flexibility to stretch to accomplish projects timely


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