Commercial Loan Servicing Liaison
7 days ago
Wells Fargo is currently seeking a Commercial Loan Servicing Representative to join our team. In this role, you will be responsible for providing exceptional customer service to internal and external customers regarding loan servicing needs.
Main Responsibilities:
- Support internal and external customers with inquiries and complaints regarding loan servicing needs.
- Monitor loan system and resolve customer issues, and process complex transactions online.
- Perform moderately complex administrative, transactional, operational and customer support tasks.
- Act as primary loan servicing contact that involve construction monitoring and disbursements.
- Monitor collateral and preparing payoff letters, releasing collateral.
- Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing.
- Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals.
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
- Interact with internal customers.
- Receive direction from leaders.
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
Requirements:
- 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Additional Information:
Wells Fargo has recently entered into an agreement to sell the third-party servicing function of Commercial Mortgage Servicing (CMS) to Trimont Global LLC (Trimont). The sale is expected to close in early 2025. We are continuing to recruit for open positions supporting CMS but want to ensure you are aware that should you be selected for and accept this position, you may also receive an offer from Trimont prior to the Closing Date with similar employment terms and conditions following your Wells Fargo start date.
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