
Service Excellence Manager
7 days ago
Job Title: Service Excellence Manager
Service Delivery:
• Lead a team of customer support representatives to provide exceptional service to clients.
• Develop and implement processes and procedures to improve the efficiency and effectiveness of the customer support team.
• Analyze customer feedback to identify areas for improvement in the customer support process.
• Collaborate with the team to identify opportunities to improve the customer experience and implement solutions.
• Motivate and encourage the team to achieve their targets and goals.
• Ensure the team stays up-to-date with the latest product and service information.
Requirements:
• A minimum of 8-10 years' experience in a customer support or customer service role, with at least 5 years of leadership or supervisory experience.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills.
• Strong problem-solving skills and ability to make decisions under pressure.
• Ability to work in a fast-paced environment and manage multiple tasks and priorities.
• Experience with customer support software and tools.
• Ability to analyze data and make data-driven decisions.
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