Dining Experience Leader

19 hours ago

Bengaluru, Karnataka, India beBeeCaptain Full time ₹ 8,00,000 - ₹ 12,00,000
Captain Job Description

Seeking an experienced Restaurant Captain to lead our team at a premier dining establishment in Bangalore.

Job Summary: We are looking for a highly skilled and professional individual with 3-6 years of experience in the hospitality industry. The ideal candidate will have excellent communication skills, strong leadership ability, and a proven track record of providing exceptional service.

Key Responsibilities
  • Guest Relations: Welcome and greet guests professionally, ensuring they have a pleasant dining experience from arrival to departure.
  • Service Oversight: Supervise and manage the service team, ensuring prompt, courteous, and efficient service at all times.
  • Order Management: Take and relay orders accurately to the kitchen and bar, ensuring all guest preferences and dietary requirements are communicated clearly.
  • Table Management: Ensure tables are set and maintained according to fine dining standards, with attention to detail in table arrangements, cleanliness, and presentation.
  • Team Leadership: Train, guide, and support the service staff to maintain high standards of service, professionalism, and teamwork.
  • Guest Satisfaction: Address and resolve guest concerns promptly, providing excellent customer service and ensuring total guest satisfaction.
  • Coordination with Kitchen and Bar: Collaborate with kitchen and bar staff to ensure timely delivery of orders, proper presentation, and smooth service flow.
  • Upselling: Recommend menu items and wine pairings, offering personalized suggestions to enhance the dining experience and maximize revenue.
  • Reporting: Assist the Restaurant Manager in maintaining service reports, guest feedback, and inventory checks as required.
Qualifications
  • 3-6 years of experience as a Captain or in a similar supervisory role in a fine dining environment.
  • Strong knowledge of fine dining etiquette, food presentation, and wine pairing.
  • Excellent communication and interpersonal skills, with the ability to engage professionally with guests and colleagues.
  • Proven leadership ability with experience managing a team in a fast-paced, high-end dining environment.
  • Ability to multitask and remain calm under pressure while ensuring exceptional service.
  • Knowledge of health and safety standards in food handling and restaurant operations.
Benefits
  • Competitive salary.
  • Employee discounts.
  • Accommodation.

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