Insurance Policy Service Associate

7 hours ago


Vellore, Tamil Nadu, India beBeePolicy Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Insurance Policy Service Associate

Job Description:

We are seeking a detail-oriented and organized professional to join our organization as an Insurance Policy Service Associate. This role will be responsible for processing post-issue service requests, maintaining policy records, and collaborating with internal teams to resolve discrepancies.

  • Key Responsibilities:
  • Process post-issue service requests, including address changes, beneficiary updates, ownership and payor changes, and banking information updates.
  • Maintain and update policy records in administration systems according to standard operating procedures.
  • Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality.
  • Research and resolve escalated issues or incomplete transactions related to policy servicing.
  • Ensure service levels and turnaround times are met according to SLA requirements.
  • Support audits and regulatory compliance activities by providing accurate documentation and timely responses.
  • Maintain a strong understanding of policy administration systems, transaction codes, and process workflows.
  • Participate in process improvement initiatives and provide feedback for automation opportunities.

Requirements:

  • A bachelor's degree in any stream; commerce graduates preferred.
  • At least one year of working experience in the life insurance domain, focusing on quality, including attention to details, accuracy, and accountability for work product.
  • Experience in a professional/office-related environment requiring regular scheduled shifts.
  • Proficiency in using a computer with Windows PC applications, including keyboard navigation and learning new software tools.
  • Effective English business communication skills for exchanging information with clients.


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