
Senior IT Service Desk Manager
1 week ago
Job Overview
We are seeking a seasoned IT leader to spearhead our technical support team.
Develop and execute strategies to enhance service delivery, ensure seamless escalation processes, and foster a culture of excellence within the team.
Cultivate strong relationships with cross-functional stakeholders to drive customer satisfaction and align with organizational goals.
Oversee the recruitment, training, and development of technical support engineers, ensuring they possess the necessary skills and expertise to meet business needs.
Establish and maintain robust IT service desk policies, procedures, and documentation, guaranteeing compliance with organizational requirements.
Foster a collaborative environment that promotes knowledge sharing, innovation, and continuous improvement.
Required Skills and Qualifications
To be successful in this role, you will need:
A bachelor's degree in Engineering or a Technical discipline.
No less than 15 years of total IT experience, with at least 5 years of experience in IT helpdesk/service desk management in an enterprise environment.
ITIL certification and Microsoft/Azure certification are highly desirable.
Exceptional leadership capabilities, deep IT/troubleshooting knowledge, excellent customer service skills, and problem-solving skills.
Benefits
This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our organization. We offer:
A competitive salary package.
Ongoing training and professional development opportunities.
A collaborative and supportive work environment.
About Us
We are a forward-thinking organization committed to delivering exceptional results and making a positive impact in our community. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application today.
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