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Client Success Manager

1 week ago

Mumbai, Maharashtra, India Impulse Digital Marketing Full time

About Impulse Digital Marketing:

We are a forward-thinking agency dedicated to delivering cutting-edge digital marketing solutions. Our mission is to build lasting relationships with our clients, driving business success and exceeding expectations.


Job Title: Client Success Manager

We are seeking an experienced Client Success Manager who will play a key role in our clients' success. This individual will be responsible for managing client relationships, ensuring seamless communication, and driving business growth.


Responsibilities:

  • Act as the main point of contact for clients, ensuring their needs are met and exceeded.
  • Manage end-to-end client communications, including project execution and client satisfaction.
  • Oversee client relationships, identifying opportunities for upselling and cross-selling services.
  • Develop and maintain strong client relationships to drive repeat business and referrals.
  • Track and analyze campaign performance, providing insights and recommendations for improvement.


Qualifications & Requirements:

  • Bachelor's degree in Marketing, Communications, Business, or a related field.
  • 4-5 years of experience in client servicing, preferably in a digital agency.
  • Strong understanding of digital marketing, branding, and management.
  • Proven ability to manage multiple clients and projects simultaneously.


Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and negotiation abilities.
  • Project management and multitasking skills.
  • Ability to maintain a balance between client expectations and internal team capabilities.
  • Proficiency in MS Office and CRM tools.