Client Success Manager

4 weeks ago

Mumbai, Maharashtra, India Intriants services Full time

Role: Client Success Manager

Location: Mumbai

Who are we?

Design Qandy delivers personalized luxury interior and furniture design to Indias discerning homeowners

and corporates. Led by prolific, seasoned luxury brand builders, internationally trained designers, world-class

professionals and passionate, steadfast teams of turnkey project execution specialists. We seek excellence

in design and are committed to bringing back trust and excitement in the design process.

To know more about us, visit www.designqandy.com and https://instagram.com/designqandy

We are a lean team of high performing go-getters who take ownership of their roles in the organization.

Debates and discussions are an important part of our culture and we encourage people to bring unique

perspectives to the conversations.

Most importantly, we love solving problems. If you think youre cut out from a similar cloth, wed encourage

you to apply for this role.

What would you be required to do?

Ultra-luxury sales opportunity to Source and Serve HNI and ultra HNI clients with luxury marketing

initiatives and acquaint them with the global standards of design that DesignQandy has to offer

Identify business opportunities by researching prospects through events, shows, cold calling, brand

collaborations with luxury car brands, iconic residential projects, high end consumer brands, and other

avenues.

Arrange and attend meetings with lead designers, architects and clients and assist them in

understanding our Design Philosophy and what we can deliver

Give and arrange tours of the Gallery, Colab and Design Qandy- Marine Drive spaces to the client,

taking notes on what their preferences are share internally, create a client profile, and assist and

expedite commercial conversations

Conceptualize and execute events and customer engaging activities and constantly work on innovative

ideas to generate leads via web based and direct sales channels

Research the industry trends and provide constant inputs on how to make the brand have a strong

presence in the market

Maintain a record of all activities and meetings done on daily basis in a daily reporting format in a

systematic way so that it can be pivoted for follow ups and analytics at any given time. Database could

be of clients, partners, homeowners, commercial establishments, or any other consultant and share

it with management regularly

What skills are we looking for?

Good Exposure or interest in luxury hospitality sales, or luxury holiday sales ex SOTC, Thomas Cook,

High end wedding planning, Premium private banking sales

Excellent customer handling skills, proven record in handling Ultra HNI and HNI clients

Ability, efficiency and exposure of luxury marketing, high end sales in addition to luxury design

Excellent verbal and written communication, excellent sales pitching and presentation skills via

physical/ virtual mediums

Ability to solve problems creatively.

Skills needed:

3-7 years experience as an individual contributor in a luxury brand or luxury sales or bespoke sale,

luxury design

MBA from a premium Institute or foreign university. Work experience with a luxury brand in/ direct

sales or the strategy teams

While we prefer a great track record in Luxury Sales, we also welcome candidates with limited experience

but very high aspiration for luxury and an eagerness to go through a star rated rigorous training program

to learn on the job to apply

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