Experienced Flight Operations Manager Wanted

1 week ago

Bikaner, Rajasthan, India beBeeFlight Full time ₹ 15,00,000 - ₹ 20,00,000

Job Overview

We're seeking a skilled Flight Operations Manager to lead end-to-end flight bookings, intricate itineraries, and high-touch support for discerning clients. You'll navigate continents and carriers, ensuring each ticket is issued with precision, fares are optimized, and requests are handled with discretion and speed.

  • Main Responsibilities:
  • Manage flight bookings, exchanges, cancellations, and ticket issuance via Global Distribution Systems (GDS).
  • Handle complex multi-city, international, and round-the-world itineraries.
  • Apply airline fare rules and interline agreements to deliver optimal outcomes for clients.
  • Action Passenger Name Records (PNRs) in line with defined Service Level Agreements (SLAs) and ensure complete documentation across systems.
  • Coordinate fare optimization, refunds, and fare disputes directly with airline partners.
  • Manage special service requests: seat preferences, unaccompanied minors, meals, medical needs, and urgent ticketing issues.
  • Lead Debit Memo Management: Investigate and respond to Debit Memos with speed and accuracy, identify root causes, and implement preventive measures.
  • Collaborate cross-functionally to reduce Debit Memo occurrences through staff training, documentation, and process improvements.
  • Own Billing and Settlement Plan (BSP) and Airline Reporting Corporation (ARC) workflows with precision - from airline invoicing to reconciliation and reporting.

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