High-Tech Account Manager

1 day ago

Jamnagar, Gujarat, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,20,00,000
Order Fulfillment Professional

Cognex Corporation is a global leader in machine vision. Our employees thrive in a Work Hard, Play Hard, Move Fast culture that recognizes innovation, perseverance, and hard work in a fun and rewarding environment.

This position is part of our Global Shared Services Centre in Noida, India, where you will provide order fulfillment account management for the India market. You will partner with Sales, Operations, Marketing, and Credit and Collections to deliver exceptional service from order acceptance to delivery, both internally and externally.

As an Order Management Specialist, your daily tasks include booking customer purchase orders in SAP, managing orders through the system, and addressing Customer, Sales, and Partner queries. This involves validating purchase orders, checking product availability, and ensuring strict compliance with company policies.

  • Process email Purchase Orders from end users through Salesforce and SAP
  • Retrieve orders from partner portal and process into SAP
  • Verify pricing against customer contract or approved discount matrix
  • Verify availability of product
  • Coordinate with Purchasing to determine lead times when supply is not available
  • Exercise discretion to prioritize product allocations when supply is not available
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Process customer returns and credit note requests in a timely manner
  • Answer customer inquiries regarding order status, product availability, and lead times
  • Troubleshoot customer issues, responding in a timely manner
  • Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
  • Complete self-training modules in SAP as needed
  • Log customer complaints (CCAR's) in SAP
  • Create Salesforce cases to request additional addresses or contacts be added to SAP.

To succeed in this role, you will need:

  • A high-energy individual who can work under pressure in a fast-paced environment with a positive attitude
  • A customer-first mentality
  • Strong time management skills to effectively prioritize daily tasks
  • Demonstrated initiative to resolve complex customer issues efficiently
  • The ability to work proactively and exercise judgment
  • Strong attention to detail
  • Strong interpersonal, communication, and customer service skills
  • The ability to work with others in a professional, responsive, and courteous manner
  • Ability to work productively in a cross-functional team environment
  • Strong system skills, including Microsoft Office
  • Prior experience with ERP systems, such as SAP, and CRM systems, like Salesforce, is preferred.

Requirements:

  • Bachelor's degree in Business Administration
  • Four years of experience in account management and customer service in a high-tech industry
  • Familiarity with basic accounting principles and international trade practices.

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