Senior Network Technical Specialist
1 week ago
About Us
Arista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus and routing environments.
We are a well-established and profitable company with over $5 billion in revenue. Our award-winning platforms redefine scalability, agility, and resilience, offering Ethernet speeds up to 800G bits per second.
Our commitment to open standards and innovation has earned us several prestigious awards, including the Great Place to Work Survey for Best Engineering Team and Best Company for Diversity, Compensation, and Work-Life Balance.
The Role
This is a top-level engineering position, equivalent to a Tier 3 or Escalation Engineer in most support organizations. The successful candidate will work in a non-silo environment, supporting all of Arista's products and network protocols, collaborating directly with customers and development teams.
Your Responsibilities
- Respond to customer product inquiries via email or other digital communication channels.
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Demonstrate strong interpersonal skills and technical expertise to respond to daily customer-centric activities.
- Troubleshoot complex hardware equipment and software applications, recommending corrective action.
- Document customer communication and recurring technical issues to support product quality programs and development.
Your Qualifications
The ideal candidate possesses the ability to troubleshoot dynamic customer environments while balancing communications needs. A strong analytical mind, high aptitude for learning and teaching, excellent written and verbal communication skills, and a collaborative approach are essential.
Requirements
- Working knowledge of networking industry, products, and protocols.
- Minimum of 2-5 years hands-on experience designing, deploying, configuring, supporting, troubleshooting, debugging and administering network protocols and technologies.
- Experience with tools such as IXIA, tcpdump, Wireshark (or similar packet generation and analysis tools) is highly desired.
- A strong comfort level with Linux is highly desired.
- Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/ Cloud Environment/Automation is a plus.
What We Offer
As a Senior Network Technical Specialist at Arista Networks, you can expect a competitive salary range of $120,000 - $180,000 per year, depending on your location and experience. Additionally, we offer a comprehensive benefits package, professional growth opportunities, and a dynamic work environment.
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