Senior Quality Expert

6 days ago


Hubli, Karnataka, India beBeeQualityExpert Full time ₹ 12,00,000 - ₹ 15,00,000

We are looking for a seasoned Quality Expert to oversee our Insurance/BFSI operations. This critical role requires a high level of expertise in call quality monitoring, performance analysis, and process optimization to ensure that customer interactions meet the highest standards.

Location: Flexible

Shift: Rotational/Night Shift

Critical Responsibilities:

  • Monitor calls, assess agent performance, and provide actionable feedback.
  • Maintain compliance with regulatory requirements, quality parameters, and industry best practices.
  • Develop and lead calibration sessions with team leaders and trainers.
  • Create data-driven MIS/Quality reports, highlight trends, and share insights with senior management.
  • Identify areas for improvement, recommend enhancements, and track progress.
  • Support training needs based on quality assessments.
  • Promote quality documentation and drive continuous improvement initiatives.

Requirements:

  • Degree in any field.
  • 5-8 years of experience in Quality function (Insurance/BFSI preferred).
  • Strong knowledge of call auditing, quality frameworks, and regulatory standards.
  • Excellent communication & analytical skills.
  • Proficient in MS Excel/MIS reporting.
  • Flexible to work in rotational or night shifts.


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