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20 hours ago
Job Title: Senior Production Support Engineer - Capital Market
">About the Role">We are seeking a highly skilled and experienced Senior Production Support Engineer to join our team. As a key member of our production support team, you will be responsible for providing technical support to business users and ensuring the smooth operation of production systems.
">Key Responsibilities">- ">
- Provide level 2 support to business users, resolving issues in a timely and efficient manner.">
- Work with cross-functional teams to resolve complex technical issues.">
- Develop and maintain knowledge of production systems, including monitoring tools and job scheduling software.">
- Collaborate with development teams to implement new features and resolve defects.">
- Participate in on-call rotations and provide after-hours support as needed.">
- ">
- 9-12 years of experience in a production support role.">
- Strong knowledge of SQL, Unix, VB, Powerquery, and Python.">
- Experience with monitoring and job scheduling tools, such as Control-M.">
- Well-versed in basic support processes, including incident management.">
- Working experience with ServiceNow or similar tool.">
- Regulatory reporting experience is a plus.">
- ">
- Strong written and oral communication skills.">
- Self-driven with high accountability standards.">
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