**Business Process Improvement Specialist**

4 days ago

Mangalore, Karnataka, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,00,000
Operations Manager Role

About the Opportunity

This role is responsible for managing operations and ensuring that business activities are delivered in accordance with agreed service level agreements. The successful candidate will have a proven track record of providing excellent client service and will be able to contribute to the creation of the short and long-term business unit strategy.

Key Responsibilities:

  • Contribute to the development of the business unit's client service proposition and service delivery strategy
  • Ensure operational activities are delivered per the agreed service level agreement
  • Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team

Requirements:

  • Proven track record of providing excellent levels of client service across varied processes & stakeholders
  • Knowledge and experience in organizational effectiveness and operations management, including the implementation of best practices
  • Broad operations expertise which encompasses coordinating with diverse logistical functions such as Operations, IT, Compliance, and Enterprise Risk Management

Qualifications:

  • Any Graduate or Postgraduate

Benefits:

  • Demonstrated leadership and vision in managing teams and major projects or initiatives
  • Excellent interpersonal skills and a collaborative management style

Top Competencies:

  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Influencing Stakeholders
  • Developing Talent
  • Adapting to Change

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