Quality Improvement Specialist

2 weeks ago


Mangalore, Karnataka, India beBeeImprovement Full time ₹ 5,00,000 - ₹ 10,00,000
Job Overview

Quality Improvement Specialist

At the core of our operations lies a commitment to delivering exceptional customer experiences. As a Quality Improvement Specialist, you will play a pivotal role in shaping our quality control framework.

  • Key Responsibilities:
  1. Call Evaluation and Feedback: Conduct thorough assessments of inbound and outbound calls to ensure they meet our established quality benchmarks.
  2. Performance Enhancement: Provide constructive coaching to agents, empowering them to improve their performance and address communication gaps.
  3. Identifying Gaps: Pinpoint areas where customers may feel misunderstood or dissatisfied with our service.
  4. Quality Reporting: Develop comprehensive reports, dashboards, and analysis to inform strategic decisions and drive business growth.
  5. Sustaining Process Improvement: Support initiatives aimed at refining call handling processes and enhancing customer satisfaction.
Required Qualifications
  • Education: Earned bachelor's degree in any field.
  • Quality Experience: Minimum 1-3 years of experience as a quality analyst in an international voice process environment.


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