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Pet Wellness Retention Expert
3 weeks ago
We're on a mission to create a movement around pet wellness, loyalty, and community. Our goal is to build a team of experts who share our vision and can help us drive growth through retention marketing.
The role requires someone with a deep understanding of customer loyalty, LTV growth, and habit-building strategies in D2C e-commerce. If you have experience in building and scaling retention engines across Email, WhatsApp, SMS, and Push Notifications, we'd love to hear from you.
Key Responsibilities:- Design customer journeys that increase repeat purchases, shorten reorder cycles, and build habits that make supplements part of a pet parent's daily routine.
- Build a complete retention roadmap: flows, automations, and campaigns across Email, SMS, WhatsApp, and Push.
- Track and optimize LTV, retention curves, churn, reorder intervals, and loyalty metrics.
- 3+ years of experience in retention marketing for D2C e-commerce.
- Proven success in scaling Email, WhatsApp, SMS, and Push Notification channels.
- Platform expertise in Klaviyo, QuickReply, and equivalents.
- Strong copywriting skills (you must be able to write your own campaigns, not just brief them).
- Solid understanding of LTV, cash flow, churn reduction, and customer loyalty models.
- A remote, flexible, and growth-focused work environment.
- A competitive salary range of ₹50,000 – ₹75,000/month (based on experience).
- Paid learning resources to keep you sharp and ahead.
- A 40% discount on our products for your own dog.
