
Highly Skilled Telecoms Specialist Sought for Global Team
4 days ago
We're seeking a highly skilled and experienced telecommunications expert to join our international team. As a key member of our global team, you'll play a vital role in delivering innovative engineering solutions and end-to-end network support to clients worldwide.
">- Troubleshoot and resolve complex issues with GTD-5 switches, requiring at least 5 years' experience
- Deliver Tier 3 telephony and hardware support, including fault isolation and resolution
- Interface with customers, support teams, and vendors to resolve network problems
- Guide field teams on proper trouble isolation and hardware replacement
- Document internal processes and mentor other engineers
- Ensure accurate, timely ticket updates and participate in an on-call rotation
Our ideal candidate will possess:
">- At least 5 years' hands-on GTD-5 hardware support and telephony troubleshooting experience
- Experience with call processing and translations
- Familiarity with central office procedures and ISO27001 compliance
- Strong communication, customer focus, and documentation skills
- Ability to work independently from home and manage time effectively
- Degree in Engineering or related field (or equivalent experience)
Join a high-performing, global team that values innovation, growth, and quality, and take your expertise to the next level by supporting world-class clients and developing your career with industry leaders.
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