Senior Operations Leader

11 hours ago

Nagpur, Maharashtra, India beBeeGuest Full time ₹ 45,00,000 - ₹ 50,00,000
Executive Assistant Manager Job Overview

A pivotal leadership role supporting the General Manager in overseeing hotel operations. The ideal candidate ensures smooth daily operations, upholds service excellence, and fosters strong relationships.

Key Responsibilities:
  • Oversee day-to-day hotel operations and support the General Manager in all operational matters.
  • Assign duties to Heads of Departments (HODs) and monitor performance to ensure compliance with hotel policies and standard operating procedures.
  • Act as the hotel's Public Relations representative to promote the property within the hospitality industry, local community, and trade associations.
  • Monitor guest feedback across platforms such as Guest Assistance, Expedia, and Engine, and drive the service recovery process.
  • Ensure full compliance with all operational controls, SOPs, policies, and service standards.
  • Resolve guest complaints promptly and implement effective service recovery strategies.
  • Maintain accurate records including cash flow sheets, guest floor limits, AR aging reports, direct billing, etc.
  • Foster owner loyalty through proactive communication and by delivering consistent business results.
  • Assist the General Manager in addressing key property issues, including capital projects, guest services, and refurbishments.
  • Build strong relationships with hotel staff, department heads, and other departments to enhance overall efficiency and execution of special events.
  • Conduct regular audits on par stock to ensure all necessary hotel supplies are adequately stocked.
  • Ensure effective and timely communication regarding hotel policies and procedures.
  • Be available 24/7 to respond to any guest or staff emergencies.
  • Collaborate with the sales team for corporate client handling and new client acquisition as needed.
  • Perform any other duties as assigned by the General Manager or senior management.
About This Role

This is a pivotal leadership role that requires strong organizational and interpersonal skills. As an Executive Assistant Manager, you will be responsible for ensuring the smooth operation of the hotel and maintaining high service standards.

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