
Business Operations Executive
2 days ago
Business Operations Manager
Description
The primary function of this role is to oversee the end-to-end business operations, focusing on issuance and fulfillment of new business. Key responsibilities include managing work-in-progress (WIP), coordinating with distribution teams, and ensuring compliance with AxisMaxlife and IRDAI norms.
Key Responsibilities
- Developing relationships with distribution heads through regular engagement.
- Monitoring performance and making recommendations for improvement.
New Business Management
- Managing WIP to meet monthly targets.
- Driving daily clearance of WIP through hub teams.
- Maintaining regular governance calls with HUB teams.
- End-to-end management of WIP.
Data and Reporting
- Delivering reports and analysis on key business parameters.
- Supporting distribution teams with data sets, reports, and dashboards.
- Collaborating with internal departments on report automation initiatives.
Control and Compliance
- Maintaining and updating SOPs and 4 sheeters.
- Documenting changes in existing processes.
- Ensuring adherence to defined SLAs.
Projects and Continuous Improvement
- Benchmarking internally and externally to establish best practices.
- Implementing new guidelines for distribution adherence.
Team Management
- Developing team members to perform effectively.
Measures of Success
- Monthly governance engagements with Distribution leaders.
- Publishing Monthly Issuance Dashboards/Scorecards.
- Driving Operational efficiencies with Distribution teams.
- Achieving 92% M0 Issuance.
- Achieving 94% M2 Issuance.
- FTR of 85%.
- Improving customer satisfaction through escalation resolution and request TAT.
- Completing at least one Green/Black belt project annually.
- Talent retention with an attrition rate below 10% for G2M2 employees.
- Accurate reconciliation of business data/reports.
- User-friendly customization of analytical reports.
- Deploying process improvements initiatives.
- Effective alignment across departments with minimal escalations.
Requirements
This position requires a graduate/postgraduate degree in management. A minimum of 10+ years of experience, including 5 years in relationship management and Bancassurance/Banking operations management, is necessary. The ideal candidate should possess sound knowledge of Bancassurance or Banking operations models and strong skills in data analysis, communication, and team management.
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