Senior Cloud CRM Specialist

6 days ago

Guntur, Andhra Pradesh, India beBeeAdministrative Full time ₹ 1,80,00,000 - ₹ 2,00,00,000
Cloud CRM Administrator

We are seeking a seasoned Cloud CRM Administrator with a minimum of 5 years of experience in Sales Cloud and Marketing Cloud, along with hands-on experience on configuration and customization. This role requires advanced technical skills to manage and optimize the Salesforce platform across corporate sales and marketing operations.

Key Responsibilities:
  1. Sales Cloud Optimization: Configure core Sales Cloud features such as Accounts, Contacts & Opportunities, Lead Management, Forecasting, Territory Management, CPQ, and Product Catalogs.
  2. Automation: Implement and optimize automation using Flows, Process Builder, and Approval Processes to streamline sales processes.
  3. User Experience: Design custom objects, record types, page layouts, and Lightning pages to enhance user experience and business efficiency.
  4. Data Insights: Develop reports, dashboards, and data insights for sales performance, pipeline health, and operational KPIs.
Marketing Cloud Integration:
  1. Email Studio and Journey Builder: Manage and support Salesforce Marketing Cloud, including configuration of Email Studio and Journey Builder.
  2. Campaign Deployment: Work closely with the marketing team to deploy targeted campaigns, build customer journeys, and track campaign metrics.
Third-Party CRM Integrations:
  1. Prospecting Integration: Manage integration with Salesforce to enable synced prospecting, lead insights, and in-platform engagement tracking.
Documentation, Deployment & Governance:
  1. System Documentation: Maintain detailed system documentation for configurations, processes and custom code.
  2. Change Management: Use Change Sets, sandbox management, deployment and release management.
  3. Governance Standards: Define and enforce governance standards and change management procedures.
Required Skills and Qualifications:
  • Experience: 5+ years of Salesforce administration experience with a focus on Sales Cloud and Marketing Cloud.
  • Certifications: Salesforce Certified Administrator (Required)
  • Education: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field required.
Benefits:
  • Competitive salary.
  • Comprehensive benefits.
  • Ongoing professional development.
  • Flexibility to work across time zones.

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