
Hospitality Coordinator
1 day ago
The Reservations Executive plays a pivotal role in ensuring seamless guest experiences.
- Deliver exceptional customer service through proactive communication with guests via phone, email, and chat.
- Respond to guest queries promptly and accurately, providing detailed information about hotel policies, amenities, local attractions, and more.
Key Responsibilities Include:
Pre-arrival Coordination- Ensure timely and accurate responses to guest inquiries.
- Handle guest complaints or issues promptly and professionally.
- Promote hotel loyalty programs, special offers, and packages to encourage guest participation and loyalty.
- Maintain a guest database with accurate and up-to-date contact information, preferences, and special requests.
- Track and analyze pre-arrival metrics, such as confirmation rates, booking trends, and guest feedback.
- Generate regular reports on pre-arrival activities, including guest communication, conversion rates, and upselling performance.
- Previous experience in hospitality, customer service, or a similar role is a plus but not required.
- Strong written and verbal communication skills, with the ability to convey clear and professional information.
- Excellent interpersonal skills and the ability to build rapport with guests and team members.
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