Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly skilled and motivated Customer Experience Specialist to join our team at Etech. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service through our digital channels, ensuring that our customers have an outstanding experience every time they interact with us.
Key Responsibilities:
- Engage with customers through live chat, email, and other digital channels to provide timely and effective support.
- Analyze customer inquiries and respond accordingly, ensuring that all customer concerns are addressed.
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
- Develop and maintain a deep understanding of our products and services to effectively communicate with customers.
- Stay up-to-date with industry trends and best practices to continuously improve customer experience.
Requirements:
- HSC or equivalent qualification.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in Microsoft Office and other digital tools.
- Able to work flexible hours, including evenings and weekends.
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