Senior Customer Experience Strategist

2 days ago


Thāne, Maharashtra, India beBeeDigital Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title: Digital Strategy Manager

We are seeking a professional to lead digital initiatives within our call center operations, combining technology, data, and strategy to deliver seamless, efficient, and scalable customer engagement.

Key Responsibilities:
  • Develop and drive digital strategies aligned with business goals
  • Manage and optimize digital channels: chat, email, web, self-service
  • Utilize data & analytics to enhance efficiency and customer satisfaction
  • Lead the integration of AI, automation & emerging technologies
  • Collaborate cross-functionally with CX, IT, and Ops teams
  • Track KPIs and report impact of digital initiatives
Requirements:
  • 5+ years in digital strategy, digital operations, or customer experience
  • Strong knowledge of call center tools, platforms, and KPIs
  • Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms
  • Excellent communication, leadership, and problem-solving skills
  • Ability to adapt quickly to evolving tech and customer trends

Preferred candidates will have a background in B2C/B2B customer service environments and certifications in Digital Marketing, Agile, or CX tools.



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