Offshore Center Lead

3 days ago


Amritsar, Punjab, India Americana Restaurants Full time
Job Opportunity: Center of Excellence Leader

Americana Restaurants International PLC is seeking an experienced IT leader to head our Center of Excellence in Chandigarh, India.

The successful candidate will be responsible for leading the offshore IT center, overseeing the delivery of IT projects and services, and implementing IT best practices.

About Americana Restaurants International PLC:

- Americana Restaurants International PLC is a pioneering force in the MENA region and Kazakhstan's Out of Home Dining industry.

- We have consistently driven growth and innovation for over half a century.

- Our expansive network of 2,500 restaurants spans 12 markets throughout the Middle East, North Africa, and Kazakhstan.

Position Overview:

- This center will be instrumental in providing product development, IT support, and implementing IT best practices for our global operations.

Key Responsibilities:

  • Lead and grow the Offshore IT Center of Excellence, managing overall operations including planning, budgeting, staffing, and performance management.
  • Ensure timely and efficient delivery of IT projects and services, adhering to agreed scope, quality, and cost parameters.
  • Establish and maintain effective communication and collaboration with onshore IT teams and other stakeholders.
  • Implement and enforce IT best practices, standards, policies, and procedures across the offshore IT center.
  • Oversee various administrative and HR activities for the center, such as budgeting, reporting, compliance, and employee relations.
  • Develop and execute talent acquisition and retention strategies, ensuring the recruitment and development of top candidates to meet organizational needs.
  • Identify and resolve issues or risks impacting the offshore IT center's performance or reputation.
  • Provide coaching, mentoring, and feedback to team members, fostering a culture of excellence, innovation, and teamwork.

Requirements:

  • Bachelor's degree or higher in Computer Science, Information Technology, or a related field.
  • Minimum of 10 years of experience in IT management, preferably in an offshore or global context.
  • Proven track record in delivering complex IT projects and services, and managing diverse, cross-functional IT teams.
  • Strong knowledge of IT best practices, methodologies, tools, and frameworks (e.g., Agile, Scrum, DevOps, ITIL, COBIT).
  • Relevant IT certifications (e.g., PMP, ITIL).
  • Hands-on familiarity with the latest technologies and trends in the IT industry (e.g., cloud computing, artificial intelligence, machine learning, big data).

Salary: ₹1,200,000 - ₹1,800,000 per annum, depending on experience and qualifications.



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