Genesys Cloud Solutions Developer
1 week ago
Contact Center IVR Expertise
We are seeking a skilled Genesys Cloud Developer to design, develop, and implement Contact Center IVR applications. The ideal candidate will have experience with Genesys Pure Cloud call flow creation, configuring queues, schedules, and phone numbers. Strong analytical skills and excellent communication skills are essential for success in this role.
Key Responsibilities:
- Design and develop Contact Center IVR applications using Genesys Cloud
- Implement Genesys Pure Cloud call flow creation, queues, schedules, and phone numbers
- Configure new flows in voice and email channels
- Integrate APIs in Genesys Cloud
- Develop Genesys Cloud scripting and outbound dialers
- Troubleshoot call flows and contact center applications
Requirements:
- Strong analytical skills with experience in problem-solving
- Excellent communication skills (verbal & written) for internal and client-facing roles
- Ability to work efficiently in a fast-paced team environment
- Self-motivated with a drive to make a difference
- Excellent time management and attention to detail
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