Senior Telecom Support Specialist

4 weeks ago


Vadodara, Gujarat, India Phonon Communications Pvt. Ltd. Full time
Job Title: Senior Applications Support Engineer

Phonon Communications Pvt Ltd, a pioneer in hosted telecom software technology, is seeking a highly skilled Senior Applications Support Engineer to join their team in Vadodara, Gujarat.

Job Summary:

This is a full-time on-site role that involves providing technical support, troubleshooting, and maintaining analytical skills to resolve customer issues efficiently. The successful candidate will have excellent customer support and service delivery skills, as well as demonstrated leadership capability of leading a team.

Key Responsibilities:
  • Provide technical support and troubleshooting for telecom applications.
  • Collaborate with customers to identify, diagnose, and resolve technical issues.
  • Perform log checking, log analysis, and database queries (SQL and NoSQL).
  • Utilize Linux and Shell Scripting for system maintenance and troubleshooting.
  • Ensure adherence to ITIL-based technical support practices.
  • Maintain detailed documentation of support processes and issue resolutions.
  • Continuously improve support procedures and enhance customer satisfaction.
  • Manage a team of application support engineers to provide customer-centric support as per SLAs.
Qualifications:
  • 8+ years of experience in a Application Support role.
  • Bachelor's / master's degree in Information Technology, Computer Science, or related field.
  • Technical Support and Troubleshooting skills.
  • Analytical Skills, Strong communication and interpersonal skills.
  • Excellent problem-solving abilities.
  • Proficiency in log checking and log analysis.
  • Expertise in database queries (SQL and NoSQL).
  • Strong knowledge of Linux and Shell Scripting.
  • Familiarity with ITIL-based technical support practices.

If you have a passion for technology and a proven track record in technical support, we invite you to join our dynamic team and contribute to our success.



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