Technical Problem Solver

4 days ago

Davangere, Karnataka, India beBeeSoftware Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Software Support Specialist

Job Description:

As a software support specialist, you will be responsible for providing technical expertise to escalated support issues, diagnosing challenges, and finding solutions to both internal and external customers.

  • Have in-depth knowledge of our product.
  • Be an expert on our database structure to create custom reports and export requested data.
  • Use SQL and queries to research customer issues that require access to databases.
  • Act as the escalation point for issues needing further investigation beyond initial support.
  • Work closely with the implementation team.
  • Maintain a positive, empathetic, and professional attitude.
  • Communicate and coordinate with colleagues as necessary.

Requirements:

Unpacking What We're Looking For:

  • Strong written and verbal communication skills, with the ability to translate ideas and questions between end users and engineers.
  • Strong SQL or database skills.
  • Excellent documentation, troubleshooting, and analytical skills.
  • Experience working with JIRA, Salesforce, or any other enterprise CRM tool.
  • Experience in working with various teams (DevOps, Customer Success, QA, Level 1 Support) for issue resolution.
  • Strong knowledge of web standards.
  • Good understanding of APIs.
  • Ability to read and write scripts.
  • Solid communication, listening, and English writing skills.
  • Ability to problem-solve and resolve issues independently and quickly.
  • Detail-oriented and analytical mindset.
  • Team contribution skills and a desire to teach others.
  • Organization skills and proven reliability: ability to work independently with little direction when necessary.

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