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Client Growth Manager

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Hyderabad, Telangana, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Summary

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  • We are seeking a seasoned professional to manage and help grow clients in the APJ & MENA Region. As a key member of our team, you will work cross-functionally with multiple internal teams to ensure alignment with client goals and objectives.
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Key Responsibilities:

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  • Own overall relationship with assigned clients, driving proactive strategic client management to increase adoption, ensure retention, and oversee holistic customer satisfaction.
  • Demonstrate and drive value (ROI) delivered to our clients through effective account strategy and stakeholder engagement.
  • Establish relationships with stakeholders across the customer organization, planning and driving ongoing account strategy.
  • Work with clients and internal resources to establish critical goals and key performance indicators, aiding customers in achieving their objectives.
  • Proactively manage assigned clients to enable success throughout the customer lifecycle, ensuring best practices and methodologies that drive client engagement, business outcomes, and maintain renewal and retention rates.
  • Establish trusted strategic-advisor relationships with key clients, driving continued value of our products and services.
  • Understand and anticipate customer needs and goals, tracking customer progress and leading Voice of the Customer initiatives in your region.
  • Collaborate with Sales and other internal teams on customer interactions and engagements.
  • Conduct regularly scheduled cadence calls and business reviews with customers to discuss overall account health, including benchmarking, adoption trends, and best practices.
  • Drive new business growth through greater advocacy and reference ability, working with Marketing to surface and celebrate client success stories.
  • Foster a culture of strategic Customer Success within the team and throughout the organization.
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Requirements:

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  • Proficient in Salesforce & Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint). Gainsight, Churnzero, or Totango experience a plus.
  • Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with challenges/escalations.
  • Excellent organizational, project management, and time management skills.
  • Fluent English is a must.
  • Strong verbal and written communication skills and technical aptitude.
  • Experience working with clients who are in an on-premise software environment.
  • Min of 7 years experience in Customer Success or Account Management.