Senior Services Team Lead

6 days ago

Ahmedabad, Gujarat, India beBeeService Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
Service Operations Manager

The successful candidate will oversee and manage service operations, ensuring timely and efficient service delivery across electrical and mechanical systems.

  • Key Responsibilities:
  • Portfolio Management

The ideal candidate will have a proven track record in managing service teams, with expertise in portfolio management, subcontractor relationships, and spare parts/stock management.

Responsibilities include overseeing a portfolio of service contracts and projects to ensure efficient and effective delivery, monitoring performance metrics, and taking proactive measures to meet customer expectations.

  • Breakdown Management & TAT Optimization

The Service Operations Manager will analyze performance data and work to improve Turnaround Time (TAT) to enhance service quality and customer satisfaction.

  • Subcontractor & Vendor Management

Manage relationships with subcontractors and third-party vendors, ensuring service level agreements (SLAs) are met. Monitor subcontractor performance, ensuring they meet required standards and timelines.

  • Spare Parts & Stock Management

Oversee the management of spare parts, ensuring that inventory levels are sufficient to meet service demands. Coordinate with the procurement team for timely replenishment of critical stock items.

  • MIS Reporting

Develop and maintain regular reports on service operations, including breakdowns, TAT, inventory levels, subcontractor performance, and other key metrics.

  • Team Leadership and Communication

Lead and motivate a team of technicians, engineers, and service staff to achieve operational excellence. Foster a culture of collaboration, communication, and continuous learning within the service team.

  • Customer Relations

Maintain strong relationships with customers, addressing any service-related issues or concerns. Collaborate with the sales and customer service teams to ensure customer satisfaction and retention.

  • Compliance & Safety

Ensure all service operations comply with industry standards and safety regulations. Conduct regular safety audits and training sessions for service staff.

  • Requirements:
  • A bachelor's degree in Electrical, Mechanical Engineering, or a related field.
  • Minimum of 10 years of experience in service management, with at least 5 years in a leadership role.
  • Strong knowledge of electrical and mechanical systems, service operations, and breakdown management.
  • Excellent verbal and written communication skills, with the ability to collaborate effectively with internal and external stakeholders.
  • Proven experience leading and managing teams, with the ability to inspire and develop staff.
  • Experience in managing multiple service projects simultaneously, with a focus on deadlines, quality, and budget.
  • Proficiency in using MS Office Suite and service management software.
  • Strong organizational skills with the ability to prioritize and manage multiple tasks.
  • High attention to detail and commitment to service excellence.
  • Customer-centric with a strong focus on improving service delivery.
  • Ability to manage resources and service contracts effectively.
  • Proactive, results-driven, and solution-oriented.

What makes you a great fit for this role?

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