
Medical Industry Customer Service Lead
1 week ago
At Macro Outsourcing, we strive to streamline back-office operations and enhance efficiency for medical clinics and physicians in the United States. Our goal is to reduce costs while maintaining high standards of quality and security required by the industry and HIPAA regulations.
The successful candidate will oversee the day-to-day operations of the customer service team, ensuring high levels of customer satisfaction and support.
Main Responsibilities:
- Managing team performance
- Addressing customer inquiries
- Facilitating communication between customers and the company
- Ensuring exceptional customer service delivery
This role involves both direct customer interaction and team management duties. To succeed, you must possess strong leadership and problem-solving skills, as well as the ability to work effectively in a hybrid environment.
Requirements:
- Strong skills in Customer Service, Customer Support, and Customer Service Management
- Proficiency in both Spanish and English
- Previous experience in the healthcare sector is an advantage
- Leadership and team management experience
- Strong problem-solving skills and ability to work in a hybrid environment
- Bachelor's degree in Business, Communications, or a related field is preferred
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