Senior Technical Operations Manager

2 days ago

Hubli, Karnataka, India beBeeLeadership Full time ₹ 10,50,000 - ₹ 17,17,500
Job Title:

Technical Support Team Lead

About This Role:

We are seeking a highly skilled Technical Support Team Lead to join our team. The successful candidate will have a proven track record in leading technical teams, with expertise in incident management, problem-solving, and process improvement.

This role requires strong leadership skills, the ability to motivate and coach team members, and excellent communication skills to ensure effective collaboration with stakeholders.

Key Responsibilities:
  • Incident Management: Manage incident queues, prioritize tasks, and escalate issues as necessary.
  • Problem-Solving: Analyze complex problems, identify root causes, and develop solutions to prevent recurrence.
  • Process Improvement: Continuously evaluate and improve processes to increase efficiency and effectiveness.

The ideal candidate will have experience in technical support, leadership, and process improvement. They will be able to work effectively in a fast-paced environment, communicate complex ideas simply, and collaborate with cross-functional teams.

Requirements:
  • Leadership Experience: Minimum 3 years of experience in leading technical teams.
  • Technical Expertise: Strong knowledge of technical support principles and practices.
  • Communication Skills: Excellent written and verbal communication skills.
  • Collaboration: Ability to collaborate effectively with cross-functional teams.

As a member of our team, you will have opportunities for growth and development, a competitive salary and benefits package, and the chance to work on challenging projects that make a real difference.

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