Cloud Infrastructure Specialist

This role requires an individual with strong technical knowledge and a customer-centric approach to implement, manage, and support cloud deployments, systems, and services.

As a Cloud Infrastructure Specialist, you will be responsible for ensuring high levels of availability, redundancy, and business continuity. Your key responsibilities will include implementing and managing cloud deployments, systems, and services.

• Implement, manage, and support cloud deployments, systems, and services.
• Manage client's Azure infrastructure spanning multiple data centers, focusing on performance, availability, and stability.
• Work closely with automation tools and processes such as Azure Dev/Ops, continuous integration, and automation of infrastructure components.
• Collaborate with cross-functional development/analytics teams to deploy and operate systems and help automate and streamline IT operations processes.

• Strong technical knowledge.
• 'Customer first' attitude.
• Mentoring team members.
• Ownership.
• Microsoft Azure Certification (AZ100 or AZ300 preferred).
• VMWare Virtualization Certification (asset).

• A trusted security advisor in assigned vertical.
• Build, deploy, and manage Virtual Machines, PaaS services such as Analytics, and automation in Azure Cloud environment.
• Lead and act as SME for Azure platforms (IaaS, Intune/Autopilot, etc.) within the IT operations team.
• Create deployment guides, Standard operating procedures, and perform Knowledge transfers to other members in the team.
• Experience with performing backups (Commvault), upgrading (patching), performance tuning, monitoring, alerting, deployments, and disaster recovery within Azure cloud environment.
• Implement and conduct Weekly, Monthly, and Quarterly health checks for Cloud environment and all the other integration platforms.
• Perform system audit to ensure performance benchmarks are met and provide recommendations and roadmap for future enhancements, considering growth and optimization.
• Maintain and update Cloud support policies, practices, and methodologies.
• Responsible for resolving support tickets within ITSM platform tool; incidents, service requests, problem tickets, and change requests.
• Design, write, and deliver scripts (JSON, PowerShell, Perl, Python) and automation code to improve availability, scalability, reliability, and efficiency of On-prem, Azure Cloud, and application integration platforms.
• Prevent problem recurrence through repeatable automated processing.
• Review current toolsets and unlock capabilities not leveraged by the IT Dept.
• Participate in process improvement discussions, identify bottlenecks/challenges, and provide technical insight.
• Assist in scoping and deployment of configuration management tools such as CMDB, Ansible, Puppet, etc., to improve efficiency and enhance end-user experience.
• Participate in POC's and projects focused on business transformation, including new technology deployment, ensuring uptime of systems, and integration with different business systems.
• Provide guidance and build documentation around overall architecture and operations of technology.
• Perform tasks to implement intake request with utmost proficiency and forward-looking approach, i.e., decommissioning On-Prem infrastructure, moving On-Prem services to Cloud or PaaS, etc.
• Take ownership of all assigned tasks, projects, and drive to resolution; researching and escalating to vendor, as necessary.
• Develop plans for system upgrades, enhancements, and create architectural diagrams.
• Manage, support, and enhance Voice Platforms; MS Teams and Cisco UC suite of tools (UCCX/CUCM).
• Participate in daily, weekly, and monthly knowledge sharing sessions to guide technical skills enhancement for Service Desk team.
• Manage and support escalation requests from Service Desk team.
• Provide senior-level mentorship to Service Desk team members on daily issues.
• Create and regularly update knowledge articles for Service Desk team and the IT operations team to share the knowledge.