
Patient Support Representative
3 days ago
A healthcare-focused telecaller is required to provide excellent patient communication and support services. The ideal candidate will have strong interpersonal skills, basic computer proficiency, and the ability to handle patients with care.
Key Responsibilities:
- Handle inbound and outbound calls for patient inquiries, appointments, and follow-ups.
- Provide accurate information about hospital services and doctors' availability.
- Maintain call records and update CRM/HMIS systems.
- Coordinate with front office and clinical teams for smooth patient experience.
- Ensure professional, empathetic, and courteous communication at all times.
Requirements:
- Graduate/Undergraduate with good communication skills (Gujarati, Hindi, English).
- Prior experience in hospital/healthcare telecalling preferred (not mandatory).
- Basic computer proficiency (MS Office, HMIS/CRM systems).
- Strong interpersonal skills, patience, and ability to handle patients with care.
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