Service Delivery Expert

1 week ago

Hyderabad, Telangana, India beBeeSystemDeliveryManager Full time ₹ 2,00,82,400 - ₹ 2,33,10,600
Job Title

The System Delivery Manager will be responsible for service delivery by the Amgen Veeva Vault Platform team.

Key Responsibilities
  • Monitor and collect vendor performance metrics to ensure alignment with business objectives.
  • Identify and mitigate any performance risks, ensuring that the platform service is scalable, secure, and resilient.
  • Responsible for service performance, reliability, and efficiency.
  • Maintain comprehensive documentation of performance.
  • Establish and enforce vendor service standards, governance policies, and best practices.
  • Work with stakeholders to gather and analyze team performance and service-related KPIs, ensuring that services meet both business and technical needs.
  • Drive continuous improvement of vendor service performance by identifying opportunities for innovation and efficiency.
  • Design services that can scale to meet growing business needs and performance demands.
Requirements
  • Doctorate Degree and 2 years of experience in Business, Engineering, IT or related field OR Master s degree with 8-10 years of experience in Business, Engineering, IT or related field OR Bachelor s degree with 10-14 years of experience in Business, Engineering, IT or related field OR Diploma with 14-18 years of experience in Business, Engineering, IT or related field.
  • Strong understanding of architecting and deployment strategies for integrations to Veeva Vault Platforms Products, Expertise in system integration including APIs, middleware tools, and data migration between Vault and other systems, Extensive knowledge of enterprise architecture frameworks, technologies, and methodologies, Experience with system integration and IT infrastructure, Experience with data, change, and technology governance processes on the platform level, Experience working in agile methodology including Product Teams and Product Development models, Proficiency in designing scalable, secure, and cost-effective solutions.
  • Good Knowledge of the Global Pharmaceutical Industry, Understanding of GxP process, Strong solution design and problem-solving skills, Strong understanding of technology function or platform, Experience in developing differentiated and deliverable solutions, Ability to analyze client requirements and translate them into solutions.

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