ITSM Solutions Architect

2 weeks ago

Pushkar, Rajasthan, India beBeeDataCentric Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
ServiceNow ITSM Professional

The ideal candidate possesses analytical skills, thinks critically and is naturally inquisitive, highly collaborative, and has a passion for tackling complex data-centric problems.

This role will be responsible for working with business stakeholders to analyze and review detailed business and technical requirements and develop, implement technical solutions using the Service Now platform – ITSM related modules.

Key Responsibilities:
  • Develop, test, configure, and integrate modules from ServiceNow with a focus on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.
  • Capture requirements from Business stakeholders & SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations and get it delivered on agreed timeline
  • Develop custom software/app solutions as required through scripting and software development
  • Manage BAU tasks.
  • Provide value-based assessments and workshops to help the maximize business results from ServiceNow software
Requirements:
  • At least 3-5 years of ServiceNow ITSM, custom app development experience, configuring ServiceNow ITSM modules, Portal, front-end.
  • Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.
  • Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications, data sources.
  • Expertise in configuring UI Actions/UI Policy/ ACL/Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Configure Performance Analytics, Reporting & Dashboards.
Credentials / Knowledge:
  • ServiceNow CIS-ITSM, CSA, CAD, or any other mainline certification (any two)
  • NOW Platform Development(must)
  • ITIL v4 Certified(optional)

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