IT Service Leader

6 days ago

Nellore, Andhra Pradesh, India beBeeServiceLeader Full time ₹ 20,00,000 - ₹ 25,00,000
Job Description

As a service leader, you will be responsible for overseeing the day-to-day operations of a team and ensuring that the highest quality tools are in place to support the desktop environment and user experience. This role involves acting as a technical lead for the service team and planning and implementing service initiatives that align with the company's strategic plan.

The successful candidate will have a proven track record of successfully executing technology projects and will possess advanced knowledge of networking and personal computer hardware. They will also have proficiency in operating systems, including Windows 10 and MAC operating systems, as well as experience with Microsoft Office 365 technologies and Microsoft Azure and Microsoft Intune.

This role requires excellent interpersonal, written, and oral communication skills, as well as demonstrated managerial and mentoring abilities. The ideal candidate will be naturally self-motivated and detailed oriented, with resourceful and innovative problem-solving abilities.

Key Responsibilities:

  • Ensure the efficient operation of assigned subordinate team members
  • Sustain appropriate service level agreements for the IT services team
  • Maintain documentation for policies and procedures related to all service and support efforts
  • Design and implement future support offerings and modalities under the guidance of the IT leadership team
  • Ensure compliance of IT-related policies and procedures throughout the IT services team
  • Support monitoring, analysis, and optimization of the firm's service offerings
  • Appropriately prioritize both IT projects and day-to-day operations under the guidance of the IT leadership team
Required Skills and Qualifications

To succeed in this role, you will need to have:

  • A bachelor's degree in information technology or a related field
  • Minimum of 7-10 years on-hands service experience
  • CISA certification preferred
  • Proven successful execution/completion of technology projects
  • Experience with Windows 10 management technologies
  • Experience with Microsoft Office 365 technologies
  • Experience or understanding of Microsoft Azure and Microsoft Intune
  • Proficiency with operating systems, including Windows 10 and MAC operating systems
  • Possess advanced knowledge and understanding of networking and personal computer hardware, including mobile devices and operating systems
  • A+ and/or MOS certification and other industry-recognized advanced certifications
  • Advanced knowledge on accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy, and SurePrep
Benefits

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. As a member of our team, you will have access to cutting-edge technology and resources, as well as the opportunity to work with a talented and dedicated team of professionals.

Others

Withum is an equal-opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment where all employees can thrive.

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