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Customer Experience Lead
2 weeks ago
About the Role
We are seeking an experienced professional to drive customer satisfaction by leading our customer care function. The ideal candidate will bring expertise in aftersales, customer support, service operations, and network management to deliver exceptional experiences across our SCV portfolio.
- A minimum of 18–25 years of experience in automotive customer care/service operations is required.
- The ideal candidate has specific experience in Small Commercial Vehicles or CV segment.
- Proven track record in leading large service networks with a strong focus on quality and efficiency.
- Strong understanding of warranty systems, diagnostics, CRM tools, and dealer management is essential.
What We Offer
A unique opportunity to make a meaningful impact on customer satisfaction. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.
