
Customer Experience Specialist
2 days ago
About Our Team:
We are a venture-funded, direct-to-consumer brand transforming women's wellness in India.
Our mission is to develop holistic and personalized solutions for solving real problems that women face. We do this by building a wellness platform with great products, an impactful community, and a personalized customer experience.
We are on a journey to make a difference and create real impact in a fast-paced and wildly creative environment.
The ideal candidate will be responsible for managing and responding to all incoming/outgoing calls promptly and professionally.
Key Responsibilities:
- Answer and address incoming/outgoing phone calls promptly and professionally
- Prioritize calls based on urgency and importance
- Redirect calls to the relevant team members as needed
- Deliver outstanding customer service through phone interactions
- Follow up with clients and customers via phone when required
- Offer insights and feedback on phone communication strategies as an intern in the customer experience team
Requirements:
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Ability to work independently and manage time effectively
- Proficient in Microsoft Office and Gmail
- Must have their own laptop and stable internet connection
- Ready to work with rotational off and work timing from 10 am to 8 pm
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