Expertise in Customer Relationships

4 days ago

Mumbai, Maharashtra, India beBeeCustomerExperience Full time ₹ 15,00,000 - ₹ 25,00,000
Job Overview:
We are seeking a highly skilled and motivated individual to fill the role of Customer Experience Expert. This position is responsible for building trustworthy relationships with customers, considering cultural backgrounds, and providing optimal support service.

Responsibilities:
• Building trustworthy relationships with customers
• Streamlining and following processes to obtain an optimal support service
• Coordinating and participating in Technical Conversations (TCs) with customers
• Weekly follow-up meeting with Account Sales Manager to promote long-pending issues
• Dealing with complicated issues such as complaints, long-pending requests, and sensitive customers
• Responsible for filtering in and submitting technical requests
• Filter in of technical requests under ownership to ensure qualitative service provided to the customers in a timely manner
• Coordinate between Business Units and Account Managers, customers on technical requests on a daily basis
• Back up of other team members according to predefined decisions
• Initiation of new high-level ideas to be used as a service marketing tool to further improve the service and create an ongoing service discussion with customers and Account Managers

Requirements:
• MSc in Life Sciences, Chemistry, Biology or other relevant field – advantage
• 2-3 years of professional experience in Customer Experience, Quality Assurance, Quality Control, Regulatory Affairs pharmaceutical - must
• MS Office skills (e.g. Excel and PowerPoint) – must
• Highly motivated customer-focused professional
• Proactively thinking analytical thinker
• A team player
• Influencing without authority
• Problem solving
• Judgment and decision making
• Attentiveness
• Good communication skills
• Time management, Job task planning and organizing, Goal-oriented focus

What We Offer:
We offer a competitive compensation package and excellent benefits. Our company values diversity and inclusion and is committed to equal opportunity employment without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin, or any other legally recognized status entitled to protection under applicable laws.

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