Automotive E-commerce Customer Support Specialist

4 days ago


Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 1,00,00,000

We are currently seeking a highly skilled Automotive E-commerce Customer Service Representative to manage daily customer requests and provide exceptional support in the e-commerce automotive industry.

Key Responsibilities:

  • Manage shared mailboxes, process customer inquiries, and ensure timely resolution of complaints and concerns.
  • Identify customer needs, assess satisfaction, and develop solutions to improve overall customer experience.
  • Conduct product sales, process returns, and related transactions with accuracy and efficiency.
  • Collaborate with team members and other departments to achieve common goals and objectives.
  • Develop and maintain knowledge base content, enhance product understanding, and participate in training programs to improve skills and expertise.

Requirements and Skills:

  • Demonstrated experience in customer service, with a focus on technical or engineering fields.
  • Strong analytical and problem-solving abilities, with proficiency in English and digital literacy.
  • Ability to multitask, prioritize tasks, and manage time efficiently, with excellent communication and teamwork skills.
  • Willingness to work remotely in shifts aligned with market operational hours, with a positive attitude and adaptability to various customer personalities.

Preferred Qualifications:

  • 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred).
  • Bachelor's degree in Engineering (desired).


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