Expert E-commerce Technical Support Specialist

24 hours ago

Bengaluru, Karnataka, India beBeeEcommerce Full time ₹ 15,00,000 - ₹ 20,00,000
Technical Support Specialist for E-commerce Platforms

We are seeking a skilled and experienced professional to support our e-commerce production environment.

  • Troubleshoot and identify root causes of issues related to Adobe Experience Manager (AEM) and other e-commerce platforms.
  • Possess in-depth knowledge of functional systems, including content management, search/merchandising, and debugging experience.
  • Proficient in writing and understanding SQL queries, as well as utilizing observability tools like Dynatrace, Catchpoint, or New Relic.

Detailed Responsibilities:

  • Technical Skills: Proficiency in e-commerce platform knowledge, content management, search/merchandising, debugging experience, web technologies (HTML, CSS, JavaScript, developer tools), cloud platforms for site hosting and scaling, preferably Azure, database knowledge at developer level/troubleshooting (NoSQL, MongoDB).
  • Experience in Web/iOS and Android e-Comm app/web support, front-end programming languages, APIs, observability tools, Adobe Analytics for alert setup, dashboard creation, trouble shooting, performance and error tracking.
  • Understanding of payment gateways, refunds, fraud checks, and customer transaction flows.
  • Ability to monitor site performance, detect issues, and respond to incidents in real time.

Functional and IT App Support Skills:

  • Good understanding and experience in inbound and outbound flow within e-commerce systems/data flow including product, inventory, price feeds.
  • Supporting the production e-commerce systems including content/customer/traffic/order management/support, search, catalogue, discovery, merchandising, order payment processing.
  • Incident management.
  • Application system support inventory product management.
  • Knowledge of SKU management, stock updates, and synchronization with warehouse systems.
  • Issue ticket management familiarity with platforms like Jira, ServiceNow, or Zendesk for tracking and resolving issues.
  • Customer support issue resolution addressing user complaints, order failures, and assisting in customer experience improvements.

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