IP Network Support Engineer

1 day ago

Bilaspur Haryana Gurgaon Gurugram, India beBeeTechnical Full time US$ 90,000 - US$ 1,20,000
Job Overview

We are seeking a skilled and experienced Technical Support Specialist to join our team.

  • This is a technical role that requires strong analytical skills and the ability to troubleshoot complex issues.
Key Responsibilities

The successful candidate will be responsible for providing level 2 technical support for IP products, resolving complex customer issues and utilizing technical expertise to troubleshoot and debug IP product issues.

  • Resolve customer complaints and concerns in a professional, courteous manner, escalating issues to senior engineers or management as needed.
  • Develop and maintain in-depth knowledge of IP products, including features, functionality, and technical specifications.
  • Create and update technical documentation, such as knowledge base articles, to share expertise with internal teams and customers.
  • Work closely with cross-functional teams, including Pre sales, and product Support, to ensure seamless customer experience.
  • Gather customer feedback and suggest process improvements to enhance technical support and customer satisfaction.

The ideal candidate will have:

  • Bachelor's degree in Engineering with 5 to 8 years of relevant work experience.
  • Strong technical background in IP networking, protocols, and technologies on Nokia IP SR/SSR Products (SR Family products like 7750, 7210, 7250, 7220).
  • Familiarity with IP networking protocols (MPLS, TCP/IP, DNS, DHCP, etc.).
  • Experience with technical support tools, such as ticketing systems like Salesforce.
Requirements

To succeed in this role, you will need:

  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and troubleshooting skills.
  • Proficiency in Microsoft Office Suite, particularly Excel.
What We Offer

We offer a competitive compensation package, including:

  • Base salary.
  • Performance-based bonuses.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Join our team and take advantage of this exciting opportunity to grow your career and make a meaningful impact in the technology industry.

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