QA Leadership Role

1 week ago

Navi Mumbai Mumbai Mumbai City, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview

We are seeking a highly skilled QA Manager to oversee the quality assurance process and lead our team of professionals. This is an exciting opportunity for an experienced leader to make a significant impact on our organization.

Key Responsibilities:

  • Team Management: Supervise and provide guidance to the QA team, ensuring they adhere to quality control procedures and protocols.
  • Quality Control: Audit transactions, calls, and emails, develop and maintain QA metrics and reports, and implement corrective actions to address product deficiencies.
  • Policy and Procedure Development: Assist in developing and implementing quality control policies and procedures, ensure compliance with industry regulations and standards, and stay up-to-date with changes in industry standards and regulations.
  • Continuous Improvement: Identify areas for improvement in the QA process and suggest enhancements, participate in continuous improvement initiatives and projects, and work with cross-functional teams to resolve quality issues.
  • Documentation and Reporting: Maintain accurate and up-to-date records of QA activities and findings, prepare and present QA reports to senior management, and ensure all quality documentation is properly filed and maintained.
  • Customer Focus: Implement customer feedback into the quality improvement process, ensure customer requirements are understood and met, and strive to deliver exceptional customer experiences.

Qualifications:

Education: A bachelor's degree is required.

Experience:

  • A minimum of 3-5 years of experience in quality assurance, preferably in a supervisory or managerial role.
  • Experience in the BFSI/ITES/BPO industry is a plus.

Skills:

  • Strong understanding of quality control procedures and regulatory requirements.
  • Excellent analytical and problem-solving skills.
  • Proficient in quality management software and tools.
  • Strong leadership and team management skills.
  • Effective communication and interpersonal skills.

Personal Attributes:

  • Detail-oriented with a focus on accuracy and quality.
  • Ability to work under pressure and meet deadlines.
  • Proactive and self-motivated with a strong sense of responsibility.
  • Commitment to continuous improvement and professional development.

Working Conditions:

  • Office and production floor environment.
  • May require occasional travel to supplier or customer sites.

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