Senior Infrastructure Coordinator

2 weeks ago

Chennai, Tamil Nadu, India beBeeTechnicalProjectManager Full time ₹ 6,00,000 - ₹ 18,00,000
Job Overview

This role is a fantastic opportunity to work as a Technical Project Manager, coordinating with various teams to implement and provision infrastructure and systems for client or internal technology projects. You will be responsible for overseeing technical project management endeavors, supporting approved technical implementation of client programs, site builds, data center migrations, network and firewall setup, integration of SaaS cloud partner configurations, and other technical functional area dependencies.

You will report directly to the Sr. Manager of Technology Demand Management and will have direct oversight of technical functional resources spanning from project employees and project management of typically three (3) to four (4) projects over various project stages consecutively.

Key Responsibilities:
  • Develop detailed project plans and support team members in creating formal Work Breakdown Structures for their tasks.
  • Identify project scope, timeline, budget, and success measures.
  • Provide immediate conflict resolution and timely issue escalations.
  • Manage and guide internal technical functional areas.
  • Create presentations for project kick-off and closure.
  • Conduct risk management activities throughout the project life cycle.
  • Ensure timely resolution of pre- and post-production issues meeting or exceeding SLAs.
  • Prioritize production implementation and change activities.
  • Maintain rigor around assigned projects change management.
  • Ensure project status reporting and updating are done on time.
  • Maintain a knowledge base of lessons learned for all assigned IT related projects.
  • Create project documentation and conduct knowledge transfer to Technical Account Management and IT Operations.
  • Coordinate with service providers and/or vendors for acquisition and timely delivery of needed equipment and technical support.
Required Skills and Qualifications:
  • IT related certifications (e.g. ITIL, Scrum, PMP, SaaS Provider certifications) are not required but a plus.
  • At least 4-5 years of experience in technical project management (Call center experience is a plus).
  • Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel).
  • Knowledgeable on SaaS cloud systems, data and voice, networking, installation, configuration, and maintenance.
  • Solid understanding of network technology: MPLS, TCP/IP, VLANs, and Data Network technologies.
  • Proficient on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP, and IP Telephony.
  • Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks.
  • Excellent verbal, written, and interpersonal communication skills (Fluency in English is a must).
  • Experience using knowledge base tools such as, but not limited to: Kustomer, Zendesk, ServiceNow.
  • Ability to adapt to changing work schedules and working hours.
  • Strong problem-solving, decision-making, and analytical skills.
  • Can start ASAP or within 30 days.
Education / Certifications:
  • Bachelors/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.
Work Location / Schedule / Travel:
  • TaskUs Chennai Office only
  • Hybrid Work Setup (3x a week in the office)
  • Mid Shift IST Time

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