Building Resolution Ambassador

7 days ago


Lucknow, Uttar Pradesh, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,00,00,000
Job Title:

Ambassador of Customer Satisfaction

  • This role involves effective resolution of customer queries, complaints, and escalations.
About the Job:

The ideal candidate will have excellent communication skills, an obsession for customer satisfaction, and proven experience in resolving L3 / CEO escalations across Voice and Email.

Key Responsibilities:

  • Timely and effective resolution of customer queries, complaints, and escalations.
  • Collaborate with dependency teams (both internal and external) and confidently interact with management/leadership.
  • Write detailed reports (with executive summary) on escalations/customer feedback to leadership/management.
  • Act as a voice of the customer and provide insightful feedback to internal teams on improvement areas.
Required Skills and Expertise:
  • Bachelor's degree in any field.
  • Champion of customer-centricity and empathy, demonstrating unwavering drive for resolving customer issues.
  • 2+ years of experience in customer support at a leading B2C organization.
  • Excellent communication skills with fluency in English, Hindi, and Kannada (fluency in Tamil or Telugu is a bonus).
  • Hands-on experience with ticketing tools (e.g., Freshdesk).
  • Proven track record of containing and resolving highly complex escalations.
Why This Role?
  • Join us to revolutionize the building experience with cutting-edge solutions.
  • Lead a high-impact category in one of the fastest-growing construction tech startups.
  • Collaborate with top clients or brands and shape the future of construction.
  • Accelerate your career in a leadership role with immense growth potential.

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