Cloud Contact Center Solutions Architect

5 days ago

Guntur, Andhra Pradesh, India beBeeSolutions Full time ₹ 35,00,000 - ₹ 55,00,000

Role Overview:

We are seeking an experienced Cloud Contact Center Solutions Architect to join our team on a 3-month contract basis. The ideal candidate will be responsible for designing, developing, and administering cloud-based contact center solutions.

Key Responsibilities:

  • AWS Service Integration: Develop and maintain Lambda functions, Lex bots, and API integrations to support dynamic and personalized customer interactions.
  • Automation & Optimization: Build API-driven automation workflows to streamline operations and improve agent efficiency.
  • IVR/CTI Customization: Customize IVR systems and CTI integrations to support advanced call handling and reporting features.
  • System Administration: Manage and monitor AWS resources including DynamoDB, S3, and Lambda to ensure high availability and performance.
  • Collaboration & Documentation: Work closely with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows.

Required Skills:

  • AWS Administration Skills: Skilled in designing and developing cloud-based contact center solutions using Amazon Connect.
  • Technical Proficiency: Proficient in configuring contact flows, Lambda integrations, and API-driven automation.
  • Hands-on Experience: Extensive experience with AWS services (Lambda, Lex, DynamoDB, S3) and IVR/CTI customization to deliver scalable customer experience solutions.

What We Offer:

This is a unique opportunity to work on a challenging project with a talented team. You will have the chance to develop your skills and expertise in cloud contact center solutions and contribute to the success of our organization.

Note: This is a 3-month contract role, and the position demands a strong grasp of AWS infrastructure, contact flow design, and integration capabilities to deliver seamless and intelligent customer interactions.

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