International Quality Process Lead

5 days ago


Hubli, Karnataka, India beBeeQuality Full time ₹ 12,00,000 - ₹ 18,00,000

Our team seeks a Quality Management Professional to lead initiatives driving continuous improvement in our international voice process.

This role involves managing call quality and client-related Key Performance Indicators (KPIs), evaluating the effectiveness of quality interventions, and strengthening quality management processes.

We are looking for an experienced professional with 8+ years of experience in quality management, preferably in an international voice process setting. The ideal candidate will possess strong people management skills, ability to drive initiatives to closure, and excellent communication skills.

The successful candidate will have a strong understanding of transition phases, including handover, startup, manage, and exit phases. They should also be process-oriented, with planning, decision-making, and prioritization skills. A Green Belt certification is beneficial.

In this position, you will work closely with quality and compliance teams to perform audits and follow-ups. You will provide feedback to front-line recruitment teams on new hires and support quality floor operations.


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